Terms of Use

Welcome to memoryrobin.com (the "Website"). These Terms of Use set out the rules that apply when you visit the Website. Please read them carefully. By using the Website, you agree to these Terms.

1. Who we are

The Website is operated by Memory Robin Ltd ("Memory Robin", "we", "us", "our"), a company registered in England and Wales under company number 17145244, with its registered office at 8 Southolme Close, Boroughbridge, North Yorkshire, YO51 9AU.

You can contact us at info@memoryrobin.com.

2. Purpose of this Website

This Website exists to share information about Memory Robin, allow families and partners to register their interest, and signpost to other bereavement support services. It is not a clinical service, a counselling service, or a medical device. The content is for general information only and is not a substitute for professional medical, psychological or legal advice.

If you need immediate bereavement support, please contact Child Bereavement UK, Cruse Bereavement Support, or call Samaritans on 116 123.

3. Acceptable use

You agree to use the Website lawfully and respectfully. You must not:

• Use the Website in any way that breaks applicable UK law or regulation
• Attempt to gain unauthorised access to any part of the Website, its servers, or connected systems
• Introduce viruses, malicious code or anything designed to damage or interfere with the Website
• Use any automated system (such as a scraper) to harvest data or content from the Website
• Use the Website to send unsolicited marketing, spam or abusive messages via our contact forms
• Impersonate any person or misrepresent your identity or affiliation

4. Accounts, forms and the pilot programme

There are currently no public user accounts on this Website. If you submit a form on the Website (for example, to register your interest in the pilot, or to contact us), you confirm that:

• The information you provide is accurate and complete
• You are the person you say you are, or you have authority to submit the information on that person's behalf
• You are 18 years of age or over (registration by children is not permitted)

Participation in our pilot programme is subject to a separate agreement, which we will share with you if you are invited to join.

5. Intellectual property

All content on this Website — including the Memory Robin name and logo, the Robin Family brand elements (Memory Robin, Guardian Robin, Pocket Robin), illustrations, written content, statistics and curated resource lists — is owned by Memory Robin Ltd or used under licence. It is protected by UK and international copyright, trade mark and other intellectual property laws.

You may:

• View the Website for personal, non-commercial use
• Share a link to any public page with appropriate credit
• Quote short extracts with clear attribution to Memory Robin

You may not:

• Copy, reproduce or republish substantial parts of the Website without our written permission
• Use the Memory Robin name, logo, or Robin Family brand elements for your own products, services or communications without our written permission
• Remove or alter any copyright, trade mark or other proprietary notices

6. Links to other websites

The Website links to external organisations such as Child Bereavement UK, Cruse, Samaritans, and booksellers such as Amazon UK. These links are provided for your convenience. We are not responsible for the content, policies or practices of any third-party website, and a link does not imply endorsement of everything on that website.

7. Disclaimers and limitation of liability

The Website is provided on an "as is" basis. We work hard to keep the information accurate, current and useful, but we make no warranties — express or implied — about its completeness, accuracy or fitness for any particular purpose.

Statistics cited on the Website are drawn from named third-party sources (for example, Marie Curie, the UK Commission on Bereavement, Childhood Bereavement Network, GRiD / Swiss Re Group Watch, IBISWorld, EAPA UK / Meditopia). We credit these where they appear, but we are not responsible for any errors in the underlying sources.

Book recommendations are suggestions only. We are not responsible for the content, suitability or accuracy of any book, podcast, organisation or third-party service we link to or mention.

To the fullest extent permitted by law, Memory Robin excludes liability for:

• Indirect, incidental, consequential or special loss or damage
• Loss of profit, revenue, data, goodwill or opportunity
• Any loss or damage caused by your reliance on information on the Website
• Any loss or damage caused by events outside our reasonable control

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.

8. Availability and changes to the Website

We may update, change or withdraw parts of the Website at any time without notice. We do not guarantee that the Website will always be available or uninterrupted.

9. Changes to these Terms

We may update these Terms from time to time to reflect how Memory Robin grows — for example, when Guardian Robin and Pocket Robin launch, or if we change how the pilot works. When we make material changes we will update the "last updated" date at the top of this page. Continued use of the Website after changes means you accept the revised Terms.

10. Governing law

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute.

11. Contact

If you have any questions about these Terms, please email info@memoryrobin.com.